Product Help
Warranty, Returns & Support
Use the right support route so we can help you faster.
Product not working?
Before contacting support, try the relevant troubleshooting steps and note your device model, adapter wattage, cable used and what happens when the case is removed.
Damaged, defective or incorrect item
Contact support with your order number and clear photos or a short video showing the issue. These cases are handled separately from standard change-of-mind returns.
Warranty
For warranty coverage, exclusions and claim requirements, review our current product warranty page.
Returns
Return eligibility depends on the condition of the product, timing and the reason for return. Review the current Refund Policy before sending anything back.
Order and delivery help
For tracking, delivery status and shipment updates, use Track Your Order or contact support if the tracking information does not resolve the issue.
Contact support
Include your order number, product name, device model and a concise description of the problem so the team can help without unnecessary back-and-forth.