Frequently Asked Questions
Get clarity with our frequently asked questions page
When can I expect my order to arrive?
A comprehensive list of shipping times can be found in our shipping policy.
Where can I track my order?
An email with the tracking information and a link to monitor the progress of your shipment will be sent to you once your order has been dispatched.
You can also track your order here.
Can I change my shipping address?
To change your shipping address, please e-mail the updated address to firstname.lastname@example.org. Please include your order number and correct address.
Once the order ships, we can no longer change the address. You will have to contact the shipping company directly. If this is the case, contact our support team and, they will assist you.
Can I cancel my order?
All cancelation requests must be made asap. Once you've received the e-mail stating your order has shipped, it can no longer be canceled.
To submit a cancellation request, please e-mail email@example.com, contact us through chat or social media. Please include your order number and name.
I'm having trouble with my device, can you help?
Do you have the correct plug for your charger?
It's important to note that some chargers require a Quick Charge 3.0 plug and others need a USB C Power Delivery plug. If the incorrect plug is used, the charger will not function.
To determine which plug your charger requires, please refer to the product details page.
Is your charger compatible with your devices?
Please check the "compatibility" section on the product details page to ensure compatibility with your devices.
For more information on our refund policy, click here.
How do I proceed with my returning my order?
We have a 30-day money back guarantee, which means you have 30 days to request a return.
Read more about our refund policy here.
What do I do if my shipment arrived damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
What payment methods do you accept?
For the convenience of both local and international customers, we accept secure payment methods including Credit Cards and Debit Cards. Additionally, we also offer alternative payment options like Klarna, iDEAL, Bancontact, Shop Pay, Google Pay, and Apple Pay.
How can I get in touch with you?
Reach out to us via email, live chat, or social media.